Privacy Policy

Privacy Policy for Gould Roofing LTD

1. Introduction

This privacy policy explains how Gould Roofing LTD collects, uses, and protects your personal data. Gould Roofing LTD is committed to ensuring your privacy is protected in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This policy is effective as of June 24, 2025.

2. Data Controller

Gould Roofing LTD is the data controller responsible for your personal data. Our contact details are:

  • Company Name: Gould Roofing LTD
  • Phone Number: 07519 400294
  • VAT Number: GB 451 0422 40
  • Address: 24 Curlew Close, Axminster. Devon. EX13 5GW

3. What Data We Collect

We may collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, and any other information you provide when you contact us through our website or directly.
  • Project Information: Details about your roofing project, including property address, type of roofing required, and any specific requirements you provide.
  • Marketing Data: How you heard about us (e.g., online search, referral) and your preferences for receiving marketing communications.
  • Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited (collected through cookies – see our Cookie Policy).
  • Customer Feedback: Reviews and testimonials you provide about our services.

4. How We Collect Your Data

We collect data in the following ways:

  • Direct Interactions: When you fill out a contact form on our website, request a quote, or contact us by phone or email.
  • Automated Technologies: Through the use of cookies and similar technologies when you browse our website.
  • Third Parties: Potentially through referrals from other customers or partners (we will only process your data if they have obtained your consent to share it with us).

5. Legal Basis for Processing

Under GDPR, we must have a legal basis for processing your personal data. We rely on the following legal bases:

  • Consent: We will obtain your explicit consent to process your data for specific purposes, such as marketing communications. You have the right to withdraw your consent at any time.
  • Contractual Necessity: We need to process your data to fulfil our contractual obligations to you, such as providing roofing services.
  • Legitimate Interests: We may process your data for our legitimate business interests, such as improving our services and website, provided that your rights and freedoms are not overridden.
  • Legal Obligation: We may need to process your data to comply with legal obligations.

6. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide Services: To assess your roofing needs, provide quotes, and carry out roofing work.
  • To Communicate with You: To respond to your inquiries, provide updates on your project, and address any concerns.
  • To Improve Our Services: To analyze website usage data and customer feedback to improve our services and customer experience.
  • Marketing: To send you promotional materials and updates about our services, with your consent.
  • Legal Compliance: To comply with legal and regulatory requirements.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

  • Using secure servers to store your data.
  • Implementing firewalls and intrusion detection systems.
  • Restricting access to personal data to authorized personnel only.
  • Regularly reviewing our security measures to ensure they remain effective.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Typically, we will retain customer data for a period of 7 years after the completion of a project to comply with legal obligations and handle any potential claims. For marketing data, we will retain it until you unsubscribe from our marketing communications.

9. Sharing Your Data

We may share your personal data with the following categories of recipients:

  • Service Providers: Third-party service providers who assist us in providing our services, such as scaffolding companies or material suppliers. We ensure these providers comply with GDPR.
  • Legal Authorities: If required by law, we may disclose your personal data to legal authorities.

We will not sell or rent your personal data to third parties.

10. International Transfers

We may transfer your personal data to countries outside the UK and the European Economic Area (EEA). If we do so, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission.

11. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data we hold about you.
  • Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for marketing purposes.
  • Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw your consent at any time.
  • Right to Complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that we have infringed your data protection rights.

To exercise any of these rights, please contact us using the contact details provided in Section 2.

12. Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for more information about the cookies we use and how to manage your cookie preferences.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our data processing practices or legal requirements. We will post any changes on our website and update the effective date accordingly. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this privacy policy or our data processing practices, please contact us:

Conclusion

This privacy policy outlines how Gould Roofing LTD handles your personal data in compliance with GDPR. We are committed to protecting your privacy and ensuring that your data is processed fairly and transparently. By using our services and website, you consent to the practices described in this policy.